Merchandise must be returned within 30 days of purchase, and in its original condition. Gift wrapping and shipping costs will not be refunded. We do not cover the cost of customers shipping returned items to Poncho Baby®. If merchandise is defective, please return it within 30 days after your order, and all shipping costs will be the responsibility of Poncho Baby®. Refunds will be given on the credit card used at the time of purchase, minus a $5 restocking fee.